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TERMS OF SERVICES

Terms of Service

This website is owned and operated by Syncified CX LLC, a Georgia Limited Liability Company. Syncified CX LLC., (along with its affiliates for the purposes of this Policy, the “Company,” “we” or “us”), has created this terms of service policy (“Terms of Service”) for www.syncifiedcx.com (the “Site”) and affiliated sites in order to demonstrate its firm commitment to privacy. The following discloses Syncified CX’s information gathering and dissemination practices for the information collected through this Site. We encourage you to read this Policy before using this Site. Your use of this Site constitutes acceptance of all terms of this Policy.The Website is offered subject to your acceptance without modification of all the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Syncified CX’s Privacy Policy), and procedures that may be published from time to time on this Website by Syncified CX (collectively, the “Agreement”).

The following terms and conditions govern all use of the Syncified CX website and all content, products, and services available at or through the website (referred to as the “Website”). This includes the customer support service (including reading and responding to support messages) provided to you and your customers (collectively, the “Service”).

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the website, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Syncified CX, acceptance is expressly limited to these terms.
This agreement also covers the use of your account, created when you sign up for the service.

The Website is available only to individuals who are at least 13 years old.

Payment and Renewal

Payment of Fees for a Purchased Service

By signing up for the Syncified CX service, you agree to pay Syncified CX the specified monthly or annual fees in exchange for the use of the service (the “Purchased Service”) for the period indicated.

Applicable fees will be invoiced starting from the day your access is established and in advance of using such services. Syncified CX reserves the right to change the payment terms and fees upon seven (7) days prior written notice to you. Access can be canceled by you at any time on written notice to Syncified CX.

Applicable fees will be clearly displayed to you on the payment page and/or clearly communicated via email.

Plan Selection

You may choose a Plan for 120, 180 or 360 days.
Renewal

You can renew your Plan for an additional term of four (4), six (6) or twelve (12) months by executing
a new contract.

Cancellation

The Service can be canceled at any time within thirty (30) days of the date of contacting Syncified
CX via the Website or email to your account manager without occurrence of any additional fees.

Use of your Account and the Service

Our Responsibilities

We shall:
  • Provide basic support for the Purchased Service to You, and
 
  •  Use commercially reasonable efforts to make the Purchased Service available, except for:
 
  •  Planned downtime, or
 
  • Any unavailability caused by circumstances beyond Syncified CX’s reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, labor strikes, Internet service provider failures or delays, or denial of service attacks
 
  • Provide the Purchased Service only in accordance with applicable laws and government regulations.
​
Our Protection of Your Data
 
We shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality, and integrity of Your Data.
 
We shall not disclose Your Data except as compelled by law in accordance or as expressly permitted in writing by You.
 
Your Responsibilities (things you must do)
 
You shall:
​
  • Be responsible for compliance with this Agreement,
 
  • Use commercially reasonable efforts to prevent unauthorized access to or use of your Account, and notify us promptly of any such unauthorized access or use,
 
  • Be fully responsible for all activities that occur under the account,
​​
  • Use the Website in strict accordance with the Syncified CX Privacy Policy,
 
  • Use the Services only in accordance with applicable laws and government regulations.
 
Your Responsibilities (things you must not do)
You shall not:
 
  • Make the Services available to anyone other than yourself,
 
  • Sell, resell, rent, or lease the Services,
 
  • Use the Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party copyright, trademark, privacy, or other proprietary rights,
 
  • Use the Services to store or transmit viruses, worms, trojan horses, and other harmful or destructive content (“Malicious Code”),
 
  • Interfere with or disrupt the integrity or performance of the Services or third-party data contained therein, or
 
  • Attempt to gain unauthorized access to the Services or related systems or networks.
 
  • During the term of this Agreement and for a period of 12 months after it ends, the client (including its subsidiaries or associates) shall not induce, hire or solicit any agents, contractors, or employees of Syncified CX to leave Syncified CX for employment with the client (including its subsidiaries or associates) or engagement of services as consultants for the client (including its subsidiaries or associates).
Usage Limitations
 
Services may be subject to other limitations, such as, for example, limits on the number of support messages read or responded to in any given period or the timeliness of such responses. Any such limitations are specified in your Account (on the Website) or clearly communicated to you via email.
 
Communications from us
 
The Service may include certain communications from Syncified CX, such as service announcements, administrative messages, and newsletters. You understand that these communications shall be considered part of using the Services. You have the option of opting out from receiving optional communications such as newsletters. However, you will not be able to optout from receiving service announcements and administrative messages.
 
Responsibility of Website Visitors and users of the Service
 
In operating the Website and the Service, Syncified CX may receive and pass along to you content (“the material”) that contains links to third-party websites, is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The material may also contain computer software, including viruses and other harmful material.
 
Syncified CX has not reviewed, and cannot review, all of the material that is the subject of our service. By operating the Website and the Service,
 
Syncified CX does not represent or imply that it endorses the material received or passed along to you or that it believes such material to be accurate, useful, or non-harmful.
 
You (and your users) are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, trojan horses, and other harmful or destructive content,
 
The Website and Service may also handle material that violates the privacy or publicity rights or infringes the copyright, trademark, and other proprietary rights of third parties, or the downloading, copying, or use of which is subject to additional terms and conditions, stated or unstated.
 
Syncified CX disclaims any responsibility for any harm resulting from the use by visitors of the 1.
Copyright, Licenses and Idea Submissions.

The owner of the copyrights and trademarks are Syncified CX LLC or other third party licensors; therefore, the entire Site is protected by international copyright and trademark laws. You may print and download information from this site only for personal use without deleting or modifying copyright or licensed material. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You agree to grant to Syncified CX LLC the right to use your name in connection with the reviews for services and products. You agree that you shall have no recourse against Syncified CX LLC for any alleged or actual infringement or misappropriation of any proprietary right in your communications to Syncified CX LLC.

TRADEMARKS

Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of Syncified CX LLC. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

1. Use of the Site.

You understand that, except for information, products or services clearly identified as being supplied by Syncified CX LLC, Syncified CX LLC does not operate, control or endorse any information, products or services on the Internet in any way. Syncified CX LLC is not responsible for any thirdparty information provided through the site or internet including links, references, or use of thirdparty services such as Paypal. Syncified CX LLC makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-Syncified CX LLC web site, please understand that it is independent from Syncified CX LLC, and that Syncified CX LLC has no control over the content on that web site. In addition, a link to a Syncified CX LLC web site does not mean that Syncified CX LLC endorses or accepts any responsibility for the content, or the use, of such web site.

You also understand that Syncified CX LLC does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data. You assume full responsibility and risk in using this site and Internet.
Syncified CX LLC provides the site and related informtion "as is" and does not make any express or implied warranties, representations or endorsements whatsoever. Syncified CX LLC shall not be liable for any cost or damage arising either directly or indirectly from any services provided or products sold. The services provided are for information and entertainment purposes only. By engaging in the services provided, you agree that all information and guidance provided is to be used at your sole discretion and releases Syncified CX LLC from any legal action or liability resulting from the services offered. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services, merchandise, and other information provided through the service or on the internet. Syncified CX LLC does not warrant that the service will be uninterrupted or error-free.

LIMITATION OF LIABILITY

2. Use of the Service.

In no event will Syncified CX LLC be liable for (I) Any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if Syncified CX LLC or its authorized representatives have been advised of the possibility of such damages, or (II) Any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, Syncified CX LLC liability is limited to the greatest extent permitted by law.

3. Indemnification.

You agree to indemnify, defend and hold harmless Syncified CX LLC, its officers, directors, employees, agents, licensors, suppliers and any third-party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

4. Third-Party Rights.

The provisions of paragraphs 2 (Use of the Service), and 3 (Indemnification) are for the benefit of Syncified CX LLC and its officers, directors, employees, agents, licensors, suppliers, and any thirdparty information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

6. Refund Policy.
 
All transactions are backed up by the official refund policy of Syncified CX LLC as the following:
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  • Syncified CX LLC will, at its discretion, allow for the return or replacement of any product within 30 days from the date of purchase with valid proof of purchase. After 30 days all sales are final.
     
  • Refunds may only be issued for customers who have used the product in the way it is intended to be used and are not satisfied with the results.
​
  • Appointment cancellation fees will be charged unless 24 hour notice is given or, in the sole discretion of Syncified CX LLC due to a valid medical or other emergency.
 
Information You Provide
 
1. Syncified CX LLC (or third parties acting on its behalf) may collect information related to your use of the Site. Third-party platforms through which you access the Site may collect information related to your use of such third-party platform and make such information available to Syncified CX LLC subject to your agreement with the applicable third-party platform. Syncified CX LLC’ s collection and use of all such information shall at all times conform to this Terms of Use, the Syncified CX LLC Privacy Policy, and applicable law.
 
2. Syncified CX LLC will use and protect your personal information, such as your name and address, in accordance with the Syncified CX LLC Privacy Statement, the contents of which are incorporated by reference into these Terms of Use.
 
Your Content
 
1. You may not upload, post, or transmit any video, image, text, audio recording, or other content that:
 
  •  Infringes any third party's copyrights or other intellectual property rights or any right of publicity or privacy;
 
  •  Contains any pornographic, defamatory, or otherwise unlawful or immoral content.
 
  • Exploits minors;
 
  • Depicts unlawful or violent acts;
 
  • Depicts animal cruelty or violence towards animals;
 
  • Promotes fraudulent schemes or gives rise to a claim of deceptive advertising or unfair competition; or
 
  • Violates any law, statute, or regulation.
 
2. You may not use any Syncified CX LLC Content for any purpose without first obtaining a license to use such Syncified CX LLC Content. Any use of Syncified CX LLC Content by you shall be governed by the applicable license agreement separately entered into between you and Syncified CX LLC. Displaying and/or distributing to the public any watermarked or unlicensed Content (whether incorporated into a derivative work or alone) constitutes copyright infringement.
 
Restriction and Termination of Use
 
1. Syncified CX may block, restrict, disable, suspend or terminate your access to all or part of the Site and/or Syncified CX LLC Content at any time in Syncified CX LLC 's discretion, without prior notice or liability to you. Any conduct by you that, in Syncified CX LLC’s sole discretion, restricts or inhibits any other person or entity from using or enjoying the Site is strictly prohibited and may result in the termination of your access to the Site without further notice.
 
International Users
 
The Service is controlled, operated and administered by Syncified CX LLC from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the syncifiedcx.com Content accessed through www.syncifiedcx.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
 
Governing Law
These Terms of Use are governed by and shall be construed in accordance with the laws of the State of Georgia, without respect to its conflict of laws principles.
 
This Agreement will be construed in accordance with the laws of the State of Georgia.
 
Copyright Protection
 
All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws, including all design elements, text material, logos, taglines, metatags, hashtags, photographic images, personal stories, icons, video and audio clips, personal training sessions, and downloads. No material on or provided through the Website may be copied, reproduced, distributed, republished, uploaded, displayed, posted, or transmitted in any way whatsoever. Nothing herein gives you the right to use, copy, register as a domain name, reproduce, or otherwise display any logo, tagline, trademark, trade name, copyrighted material, trade dress, trade secret, or other proprietary or confidential information owned by Company. Commercial use of such information is strictly prohibited, except as provided otherwise in these Terms.

Subject to your continued strict compliance with all Terms, Company provides to you a revocable, limited, non-exclusive, royalty-free, non-sublicenseable, non-transferrable license to use the Website. You acknowledge and agree that you do not acquire any ownership rights in any material protected by intellectual property laws.

You agree not to use or attempt to use the Website in any unlawful manner. You further agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website including, but not limited to: (1) hacking and other digital or physical attacks on the Website; (2) publishing vulgar, obscene, or defamatory material; or (3) any other unlawful act.

1. In the event of any conflict between these Terms of Use and any license agreement you enter with Syncified CX, the terms of such license agreement shall control.

2. These Terms of Use shall be construed neither against nor in favor of any party, but rather in accordance with the fair meaning of the language hereof. The invalidity or unenforceability of any part of these Terms of Use shall not affect the validity or enforceability of the balance hereof.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
 
  • Send information, respond to inquiries, and/or other requests or questions.
 
  • Process orders and to send information and updates pertaining to orders.
 
  • We may also send you additional information related to your product and/or service.
 
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
 
To be in accordance with CANSPAM we agree to the following:
 
  • NOT use false or misleading subjects or email addresses.
 
  • Identify the message as an advertisement in some reasonable way
 
  • Include the physical address of our business or site headquarters.
 
  • Monitor third-party email marketing services for compliance, if one is used.
 
  • Honor opt-out/unsubscribe requests quickly.
 
  • Allow users to unsubscribe by using the link at the bottom of each email.

    If at any time you would like to unsubscribe from receiving future emails, you can email us at info@syncifiedcx.com

Canadian Anti-Spam Law (CASL)

CASL applies to commercial electronic messages (CEMs) of all types (i.e., email, texts, sound, voice or image messages) meant to encourage participation in a commercial activity (e.g., offer to purchase a product, advertise or promote a product). Its key feature requires organizations that send CEMs within, from, or to Canada to receive consent from the consumer before sending messages. Consent can be obtained either explicitly or implicitly. Examples of explicit consent include but are not limited to signing up for our mailing list online, entering sweepstakes and contests, and information requests made via one of our online services. Implied consent stems from either the purchase of a product or inquiry about a product; implied consent is considered valid for 24 months following the purchase of a product, and 6 months following an inquiry about a product. If you are on our commercial electronic messages mailing list, you may unsubscribe from it at any time. Unsubscribe instructions are included with each of our emails. You may also visit our online email page and unsubscribe. If you choose to unsubscribe, your address will be removed in no more than 10 business days. Please allow 5 days for us to remove your email address from any future mailings. Please note that should you order from us in the future, you will still receive order and shipping confirmations from us via email.
CCPA Privacy Notice

The California Code of Regulations defines a "resident" as:

(1) every individual who is in the State of California for other than a temporary or transitory purpose and

(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as "non-residents."

If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

A. Identifiers

a. Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, Internet Protocol address, email address and account name

B. Personal Information categories listed in California Customer Records statute

a. Name, contact information, education, employment history and financial information

C. Geolocation data

a. Device location
We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail in the context of:
 
  • Receiving help through our customer support channels;
 
  • Participation in customer surveys or contests; and
 
  • Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us by email at privacy@syncifiedcx.com or by referring to the contact details at the bottom of this document.

If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data.

Syncified CX LLC has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Syncified CX LLC will not sell personal information in the future belonging to website visitors, users and other consumers.

Your rights with respect to your personal data

Right to request deletion of the data - Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.

Right to be informed - Request to know

Depending on the circumstances, you have a right to know:
 
  • whether we collect and use your personal information;
 
  • the categories of personal information that we collect;
     
  • the purposes for which the collected personal information is used;
     
  • whether we sell your personal information to third parties;
     
  • the categories of personal information that we sold or disclosed for a business purpose;
 
  • the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
 
  • the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes

of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights
 
  • You may object to the processing of your personal data
 
  • You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data
 
  • You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
 
  • You may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.

To exercise these rights, you can contact us by email at info@syncifiedcx.com, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

Website or users of the Service.

Inactive User Accounts Policy

We reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 180 days.
 
Syncified CX LLC
Georgia Office:
1201 W Peachtree St NW Ste 2625 #399546
Atlanta, GA, 30309
privacy@syncifiedcx.com
 
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